Refund & Cancellation Policy
Last updated: 12 October 2026
This policy explains cancellations and refunds for bookings and subscriptions on Himam Heros.
Booking cancellations
Cancellation windows and any applicable charges are shown clearly at the time of booking. Eligible refunds are returned to the original payment method via our licensed gateway (Ziina).
Subscriptions
School subscriptions renew monthly and can be cancelled before the next renewal. The family and LSA plans are one-time fees (not monthly subscriptions) after the free trial. Fees already paid for the current period are generally non-refundable unless required by law.
How to request
Submit refund or cancellation requests through your account or our support contact. We respond within a reasonable period.
Himam Heros FZ-LLC
RAKEZ E-Commerce Licence · Licence No. 45036101
Al Hulaila Industrial Free Zone, RAKEZ · Ras Al Khaimah, UAE
Data & legal queries: privacy@himamheros.ae